Refund Policy

We designed the trial so you never have to guess whether the product is worth paying for — you verify it yourself before any charge. This policy explains what happens after that.

1. The trial is the evaluation period

Your first subscription starts with a 7-day trial: 5 watermarked exports in 1080p, every editor tool unlocked, any 15 of the trial’s topics (up to 50 from the topic library, the same number from each category). You can cancel at any moment during the trial from your account and pay nothing. Polar, our payment provider, emails you about the upcoming charge, and the Studio shows how many trial days are left.

There is one trial per person. If your account, your computer, or your card or email has already had one, there is no trial, and the site tells you so, with the price due today, before you reach checkout.

2. 7-day money-back when you had no trial

If you subscribed without a free trial, your first payment is refundable in full for 7 days, as long as you have used no more than 20% of that month’s exports (Starter: 2 of 10, Basic: 12 of 60, Pro: 50 of 250). Email us within the 7 days (see section 5); we refund the payment and end the subscription. Your exports so far are shown on your Account page. This applies to monthly and yearly billing alike.

3. All other charges

After a trial converts, after the 7-day window, and for every renewal, subscription charges are generally not refundable once a billing period starts, and cancelling stops future renewals rather than refunding the current period — you keep access until the period ends.

4. Exceptions — where you always get your money back

• Statutory rights. Where the law of your country grants a cancellation or cooling-off right (for example EU consumer law), it applies in full. Our merchant of record, Polar, processes these.
• Our fault. If a service failure on our side materially prevented you from using what you paid for, we refund the affected period.
• Billing errors. Duplicate or mistaken charges are refunded in full, promptly.

5. How to request a refund

Email support@makeranks.com from your account email with the charge date. Requests may also go through Polar’s buyer support, which handles the transaction as merchant of record. We answer within 2 business days.

6. Chargebacks

Please contact us before disputing a charge with your bank — genuine problems get fixed faster by email. Accounts with fraudulent chargebacks may be suspended.